Privacy Policy
juan365ph Data Practices

1. Introduction

juan365ph ("we," "us," or "our") operates the online gaming platform accessible at juan365ph.app (the "Platform"). We are committed to safeguarding the privacy and personal data of all users ("you," "Player," or "User") who access or use our Platform.

This Privacy Policy describes how juan365ph collects, uses, stores, shares, and protects your personal information. It also outlines the rights you have over your personal data and how you can exercise those rights. This Policy should be read together with our Terms & Conditions, which govern your use of the juan365ph Platform.

If you have any questions about this Privacy Policy or how juan365ph handles your personal data, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy.

2. Data We Collect

juan365ph collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration Data

When you create a juan365ph account, we collect your full legal name, date of birth, Philippine mobile number, email address, and a username and password of your choosing. This information is required to establish and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with Philippine anti-money laundering (AML) regulations and PAGCOR requirements, we may collect copies of government-issued identification documents (such as a Philippine passport, driver's license, or SSS/GSIS ID), proof of address, and proof of payment method ownership. This data is collected only when required for verification purposes.

2.3 Financial Data

We collect information related to your deposits and withdrawals, including GCash account numbers, bank account details (BPI, BDO, Metrobank), and transaction histories. We do not store full payment card numbers on our servers.

2.4 Gaming Activity Data

We collect records of your gaming activity on the juan365ph Platform, including game sessions, wager amounts, wins and losses, bonus usage, and responsible gaming tool settings. This data is used to provide our services, detect fraud, and comply with regulatory requirements.

2.5 Technical & Device Data

We automatically collect certain technical data when you access the Platform, including your IP address, device type and operating system, browser type and version, session timestamps, and pages visited. This data is collected through cookies and similar tracking technologies as described in Section 6.

2.6 Communications Data

If you contact our customer support team, we retain records of those communications, including live chat transcripts and email correspondence, to improve our service and resolve disputes.

3. How We Use Your Data

juan365ph uses your personal data for the following purposes:

• Account Management: To create, maintain, and secure your juan365ph account, and to verify your identity and age (21+) as required by Philippine law.
• Service Delivery: To provide access to games, process deposits and withdrawals, apply bonuses, and deliver the full range of juan365ph Platform features.
• Regulatory Compliance: To fulfill our obligations under Philippine AML laws, PAGCOR regulations, and the Data Privacy Act of 2012, including transaction monitoring and suspicious activity reporting.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gaming patterns and enforce responsible gaming tools such as deposit limits, loss limits, and self-exclusion, in accordance with our Responsible Gaming Policy.
• Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the juan365ph Platform.

4. Legal Basis for Processing

juan365ph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the juan365ph Platform services as described in our Terms & Conditions).
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML obligations and PAGCOR licensing requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and interests.
• Consent: For certain processing activities, such as marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Disclosure

5.1 Service Providers

juan365ph may share your personal data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), game software providers, identity verification services, and cloud infrastructure providers. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

5.2 Regulatory Authorities

juan365ph may disclose your personal data to Philippine regulatory authorities, including PAGCOR and the Anti-Money Laundering Council (AMLC), where required by law or where we have a good-faith belief that disclosure is necessary to comply with a legal obligation, protect the rights or safety of juan365ph or its users, or investigate suspected fraud or illegal activity.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of juan365ph's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that may result.

5.4 No Sale of Personal Data

juan365ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is used solely to provide and improve the juan365ph Platform and to comply with our legal obligations.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the juan365ph Platform. They help us recognize your device, remember your preferences, keep your session secure, and understand how you use the Platform.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

6.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may affect the functionality of the juan365ph Platform. For analytics and marketing cookies, you may also update your preferences through the cookie consent settings available on the Platform.

7. Data Retention

juan365ph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• KYC / Identity Documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by PAGCOR or AMLC regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming Activity Logs: Retained for a minimum of three (3) years from the date of each session.
• Customer Support Communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

When personal data is no longer required, juan365ph will securely delete or anonymize it in accordance with our internal data disposal procedures.

8. Data Security

juan365ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the juan365ph Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized juan365ph personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures to detect, contain, and report data breaches in accordance with the requirements of the National Privacy Commission (NPC) of the Philippines.

9. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan365ph:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed, as described in this Privacy Policy.
• Right to Access: You may request a copy of the personal data juan365ph holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

10. Children's Privacy

The juan365ph Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing online gambling. juan365ph does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the juan365ph Platform, please contact us immediately using the details in Section 13.

Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent access to gambling platforms.

11. Third-Party Services & Links

The juan365ph Platform may integrate with third-party services such as payment processors and game software providers. These third parties operate under their own privacy policies and data protection practices. juan365ph is not responsible for the privacy practices of third-party service providers, though we do require all providers to meet minimum data protection standards through contractual agreements.

juan365ph does not include links to external third-party websites within the Platform. Any data you provide directly to a third-party payment provider (such as GCash or your bank) is governed by that provider's own privacy policy.

12. Changes to This Privacy Policy

juan365ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered users via email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how juan365ph protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way juan365ph handles your personal data, please contact our Data Protection Officer (DPO). We are committed to addressing all privacy-related inquiries promptly and transparently.

You may reach our Data Protection Officer by email at: [email protected]

For general support inquiries, you may also contact our customer service team at: [email protected]

Our support team is available 24 hours a day, 7 days a week via live chat on the Platform. We aim to respond to all data privacy requests within thirty (30) days of receipt.